Insights on agentic voice AI.
Field notes on RSI, agent design, evaluation, compliance and the self-driving contact center.
Concurrency Benchmarking for Voice AI auto-AGENTS™ on Azure
A repeatable framework and Azure reference architecture for high-concurrency voice AI, including deployment patterns designed to support 10,000 concurrent calls at cluster level, with acceptance thresholds and HIPAA-ready benchmark evidence.
Read the paper →Designing AI Voice Agents for 21 CFR Part 11-Ready Life Sciences Workflows
Designing AI Voice Agents for 21 CFR Part 11-Ready Life Sciences Workflows AI voice agents are rapidly transforming healthcare, pharma, REMS
Read →AI-to-Human Call Transfers
AI voice agents are becoming a powerful front door for enterprise contact centers. They can answer calls, understand intent, authenticate us
Read →Introducing Voice Authentication (Biometrics) in Our auto-AGENTS™ Voice Bots: Fast, Secure, Effortless
At Commerce.AI, we are committed to pushing the boundaries of what's possible in real-time AI-driven conversations. Today, we're excited to
Read →Choosing the Right auto-AGENTS™ Voice Bot Architecture
A Practical Guide to Direct-Audio vs. Transcribed Architectures
Read →Voice of Commerce.AI customers: Perspective from my customer visits
Over the past week, I embarked on an intensive journey along the US East Coast, meeting with our key enterprise accounts and potential custo
Read →Excited to Partner with Webex
Excited to Partner with Webex
Read →Announcing Generative AI Customer Case Study: Healthcare Contact Center with auto-MATE In Production
Generative AI Customer Case Study: Transforming Healthcare Contact Center with auto-MATE Link to the case study : https://partner.microsof
Read →Banking on automation: How auto-MATE™ is Redefining Service in the Finance Sector
As the banking and finance sector accelerates its digital transformation, the adoption of cutting-edge technologies becomes pivotal. One g
Read →Transforming the Pharmaceutical Industry with Generative AI: Harnessing the Power of auto-MATE™
As we move further into the 21st century, it's increasingly evident that artificial intelligence (AI) is reshaping our world. This is part
Read →Harnessing the Power of auto-MATE™ in Healthcare
Harnessing the Power of auto-MATE™ in Healthcare
Read →Harnessing the Power of Generative AI in the Contact Center Industry
On April 18th, we launched auto-MATE™, which uses Generative AI at to its core. The auto-MATE™ platform is engineered to streamline c
Read →Commerce.AI Launches auto-MATE™
SAN FRANCISCO, April 18, 2023 (Newswire) - Commerce.AI, a leading innovator in artificial intelligence (AI) technology, is thrilled to a
Read →Introducing GPT powered Contact Center AI
GPT powered Contact Center AI
Read →Empowering Genesys CX with Commerce.AI
We recently announced that Commerce.AI is available as a premium app on Genesys AppFoundry, enabling a host of benefits for Genesys Appfoun
Read →The 2022 Guide to Contact Center AI
Call centers date back to the 1960s, when UK-based Birmingham Press and Mail installed the first customer service telephone line. Today, co
Read →Data Preparation and Why It’s Important For Modern Decision Making
The key to turning data into knowledge
Read →The 2022 Guide to Unstructured Data: How Businesses Can Unlock the Power of Deep Insights
Learn what unstructured data is, the different types of unstructured data, how to deliver unstructured data insights to internal teams, and how to create an unstructured data strategy.
Read →The Path to AGI is "AGI for X"
To get to a deeper understanding of human behavior, we need a specialized yet integrated approach to AI
Read →What Your CX Stack Should Look Like
A good CX data stack will give you a truly 360 view of the customer
Read →What is the Difference Between a CDP and DMP?
Nowadays, you'll be hard-pressed to find a company that isn't trying to make the most of their data. As data volumes continue to grow, compa
Read →Real-Time Conversational AI: The Next Frontier in Intelligent Customer Experience
As the world becomes more digital, conversational AI is increasingly being used by businesses to power customer interactions. Solutions such
Read →How to Use Data to Build Marketing Moments
Customer data fuels personalization and relevance and builds customer loyalty
Read →Commerce.AI Platform Now Available on Genesys AppFoundry
With the rise in marketplace purchasing for enterprise software solutions, we’re excited to announce our listing on the AppFoundry as a Prem
Read →What is the difference between ETL and CDP?
How Commerce.AI Enhances CDPs and ETLs
Read →How Consumers Are Responding To Inflation And How Your Business Should Adjust
This is a repost of the original Forbes Guest Post For many years, the inflation rate in the United States has been relatively low, hovering
Read →Expanding Platform Availability With Launch Into Microsoft Azure Marketplace
Commerce.AI Launches In Microsoft Azure Marketplace
Read →Taking Conversational AI to the Next Level With Unstructured Data
In one word, the future of Conversational AI is automation.
Read →Making Unstructured CX Data Accessible On The AWS Marketplace
Happy to announce our expansion on AWS Marketplace.
Read →Global Supply Chain Crisis is Creating Opportunities For Innovation In Sustainability
Global Supply Chain Crisis is Creating Opportunities For Innovation In Sustainability
Read →The New Equation of CX for 2022
The new equation for CX for 2022 expands the focus from a post-purchase to a pre-purchase lens, and why focusing solely on the latter is actually hurting the ability of businesses to understand markets and create new experiences.
Read →Why AI Voice Surveys Are the Future of Customer Feedback
Voice surveys are far more effective than text surveys, and are a powerful tool for collecting honest, reliable customer feedback at scale.
Read →How Luxury Brands Use AI to Stay On-Top
Luxury brands are in a tight spot. Here's how AI can help.
Read →How the World’s Leading Brands Are Using AI for Product Innovation
Diving into the many powerful use-cases of AI in product innovation.
Read →How to Improve Online Survey Response Rates
Here's to how to make industry-leading surveys.
Read →E-Commerce Insights From the World's Biggest Product Data Engine
Data stories: Exploring recent shifts in e-commerce.
Read →What Are the Best Amazon Product Analytics Tools?
Exploring how to analyze Amazon's massive product data landscape.
Read →Is Traditional Market Research Dead?
It's time to move beyond traditional market research. Here's how.
Read →Why AI is the Next Frontier of Product Innovation
To create the next generation of game-changing products, you need to embrace AI.
Read →Turning an Ocean of Data into a Lake of Insight With AI-Generated Market Reports
AI can help product teams make sense of over a trillion data points.
Read →Creating an Innovation Agenda
If you want to make your organization more innovative, you need an innovation agenda. Here's how to create one.
Read →Enhancing Market Research With AI
Market research needs to keep up with the age of AI. Here's how.
Read →Commerce.AI’s Data Engine vs. Medallia’s Social Listening–A Simple Guide
Comparing and contrasting a product data engine and social listening.
Read →Commerce.AI versus Sprinklr: Comparing Product Data Analysis Solutions
Learn what the best solution is for your product data needs.
Read →Commerce.AI versus Qualtrics: Which is the Better Product Data Solution?
An in-depth comparison of two leading data platforms.
Read →Busting Product Myths: More Features is Better
We bust the myth that more features = better products. Here's how to focus on what really matters.
Read →10 Successful Product Launches to Inspire Product Innovation
Want to nail your next product launch? Get inspired by these launches and learn from the best.
Read →6 Roadblocks to Product Innovation
Want to innovate? Overcome these 6 common roadblocks.
Read →5 Product Innovation Myths
Innovation is a topic shrouded in myth. Here are 5 product innovation myths and their corresponding truths.
Read →8 Strategies to Drive Product Innovation
Drive innovation by encouraging risk-taking, questioning assumptions, empowering your employees, and more.
Read →Amazon Product Review Analysis: The Ultimate Guide (2021)
In this 4,000-word guide, you'll learn everything there is to know about Amazon product review analysis. Considering that 90% of shoppers look at reviews before they buy, tapping into this data source is crucial for success.
Read →Why Traditional Market Research is Broken
Traditional market research is ill-equipped to handle the big data needs of today.
Read →How Investment and Finance Firms Are Using AI to Make Better Decisions
AI is revolutionizing investment and finance. Here's how.
Read →How Unstructured Data Can Drive Product Success - Fuel for AI Product Strategy
Unstructured data is all around us, but it's largely untapped. Here's how to gain value from this gold mine of data.
Read →How AI Recommendation Systems Are Driving Business Value
Learn how AI has the potential to revolutionize merchandising and product sales.
Read →How AI is Disrupting Innovation Management
Learn how AI is used to make better products, make the impossible possible, and turn data into insights.
Read →How to Use AI for Successful Product Innovation
World-class companies are using AI for stronger product innovation.
Read →How Unilever Uses AI to Make Winning Products
An overview of how one of the world's leading product companies uses Commerce.AI to make winning products.
Read →How Netgear Used AI to Generate Over $5.5 Million in Value
Exploring how a leading networking hardware provider used sentiment analysis to generate millions of dollars in value.
Read →How Suzuki Uses AI to Drive Innovation
Exploring how Suzuki creates world-class products with the help of AI.
Read →Why AI-Assisted Content is the Future of Product Marketing
With Commerce.AI’s AI-assisted content, you can dramatically increase the scale of your content production, and make it more tailored to your target persona.
Read →7 Ways Artificial Intelligence is Changing Consumer Products
Here are 7 ways AI is revolutionizing consumer products, from product and competitive strategy to customer experience and digital transformation.
Read →AI-Driven sentiment analysis in Single Serve Coffee market to identify opportunities for new product design and marketing
Our AI gathered and analyzed reviews across various channels in 2020 in this category using our proprietary Deep Product Learning® technol
Read →Overview to AI Powered Amazon Review Checker and Why is it needed?
AI Powered Amazon Review Checker and why is it needed?
Read →2021 global trends in e-commerce–an AI analysis
Predicting demand has become more comfortable with the use of AI. As the pandemic hit the world in 2020, the world had to shift to digital platforms. All the aspects of people's lives from work, entertainment, shopping, learning, and communication now moved online.
Read →AI Superpowers!
Interview by MoneyTime Korea (South Korea's leading economic newspaper) about AI and its impact on society.
Read →AI to design new products using Deep Product Learning
Learn how Commerce AI is at the forefront of applying Deep Learning to Products to enable Brands and Retailers to thrive in the market.
Read →Plug and Play selects Commerce AI as hottest startup
Plug and Play has selected Commerce AI as new hottest startup. Commerce AI uses third party data and AI to create revolutionary market intelligence for brands
Read →Evolving into an AI Product Manager
A data-driven approach to Product Management and Product Life Cycle.
Read →Winning with AI over changing "hearts and minds"
Commerce AI is helping brands and retailers as their branding continues to evolve. Leading brands are leveraging the Commerce.AI platform to get ahead of competition.
Read →We Ran the Mueller Report Through Our AI and Here is What We Found…
In this article, we shall focus on the sentiment analysis of specific people mentioned in the report.
Read →Trend Spotting With Artificial Intelligence
Brands and retailers are always trying to stay on top of emerging trends. Technological advances like AI can help identify emerging trends which enables these Brand and Retailers to take appropriate actions to ride the trend to commercial success.
Read →Precision and Recall in AI
What is Precision and Recall?
Read →Don't Be Data Rich and Insights Poor–Gaining Real Value With AI
In our first blog post we talked about how users are using social media to talk about their experience. In this post we will talk about ho
Read →Your Products are Talking, Are You Listening? Exploring the Power of AI Product Strategy.
Your business will make more money if your customers are happier. But how do you keep your customers happy? How do you even know what your customers like or dislike about your product?
Read →Comparison of LLM models
FastChat BART Flan - Truncated
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