4+ yrs
In production with national healthcare systems
Industry · Healthcare, Payers & Medical Equipment
The AI workforce for healthcare operations.
auto-AGENTS™ run your highest-volume patient and member conversations end to end. Surveys and outreach, scheduling, refills, benefits and billing, across voice and chat in 155+ languages. Grounded in your systems, redacted inline, and running on your own infrastructure.
Runs on your infrastructureInline PHI redactionNever trained on your data
Post-visit surveyOutbound, voice-first ↗
A
Ana ReyesOutbound call · CAHPS survey
LIVE 01:38“On a scale of 0 to 10, how likely are you to recommend us?”“A nine. The nurse was wonderful.”“Thank you. Anything we could do better next time?”“A shorter wait, maybe.”
Four years running live patient and member calls. Over a billion handled.
Across these health plans, providers and medical-equipment networks
Why healthcare teams choose us
Never get locked into one AI model vendor.
Other healthcare AI companies force you onto their single in-house AI model. auto-AGENTS is different: it runs the best models available, from Anthropic, OpenAI or Google, or one you bring yourself, on your own infrastructure. If a better model ships tomorrow, you switch. No lock-in, ever.
Where it goes to work
Every patient and member call, resolved.
We run the high-volume conversations that fill your queues, front office and back office, so your teams spend their time on the people who truly need them.
Our most-run workload
Surveys & outreach
Natural, warm outbound calls at national scale, in the patient's language, with every response captured cleanly for your teams.
- CAHPS and patient-experience surveys
- Post-discharge and care follow-up
- Medication adherence check-ins
- Health risk assessments (HRA)
- Care-gap, recall and reminder outreach
Scheduling & rescheduling
Books, moves and confirms across providers and sites, and fills openings from the waitlist.
Refills & pharmacy
Verifies and submits refills, checks status, routes to a pharmacist when review is needed.
Benefits & eligibility
Confirms coverage, explains benefits and estimates out-of-pocket cost before the visit.
Billing & payments
Explains statements, sets up plans and takes PCI-compliant payments.
Device support & resupply
For medical-equipment teams: setup help, troubleshooting, warranty and automatic resupply.
Intake, forms & FAQ
Pre-registers patients, collects history and consent, and answers the routine questions all day.
In their words
“Through state-of-the-art AI features powered by Azure OpenAI, our representatives are now empowered to prioritize meaningful interactions by streamlining administrative tasks, allowing them to devote more energy and attention to building genuine connections with our customers.”
Melissa Greenberg
VP, Customer Care & Support Services, MVP Health Care
Real patients, served in their language.
Warm, natural voice across surveys, scheduling, refills and follow-up, in 155+ languages, with sub-500ms responses, resolved without a human in the loop.
Surveys & follow-upCreate your own agent ↗
Your data, your control
Your patients' data never leaves your environment.
auto-AGENTS runs inside your cloud or on-prem, so every call, transcript and record stays under your control. Battle-tested across national healthcare systems, it is hardened for everything real phone lines throw at it, and it never trains on your data.
1B+
Calls handled across deployments
Yours
Every conversation stays in your environment
170+
Battle-tested integrations, front and back office
Your model, your call
Your model. Your infrastructure. No lock-in.
- No LLM vendor lock-inYou are never tied to one provider or a frozen in-house model. As prices fall or better models ship, you move, without re-platforming.
- Bring the model your tests preferIf your own evaluations favor a specific model, we connect to it. Run several in parallel and route by task.
- A pure harness, on your infrastructureauto-AGENTS is the orchestration layer, not a black-box model. It runs in your cloud or on-prem, so PHI never leaves your environment.
Connected models
OpenAI
Anthropic
Gemini
Llama
Your own model
Swap-ready Switch or add a model any time, with no change to your workflows.
A clearer choice
You keep the data. You keep the choice.
Two ways to bring AI to your patient and member phone lines. One asks you to adopt a single fixed model in a vendor cloud. The other puts you in control.
| How it works | A single proprietary model | auto-AGENTS™ |
|---|---|---|
| Model choice | Locked to one vendor's model | ✓Any model you choose, swap any time, no lock-in |
| Where it runs | The vendor's cloud | ✓Your cloud or on-prem, so PHI never leaves |
| Your call data | Often used to train the model | ✓Never used to train any model |
| PHI redaction | Text, if offered | ✓Inline, across transcript and audio |
| What it covers | Clinical calls | ✓The whole operation: surveys, access, billing, back office |
| How it improves | New model versions, on the vendor's schedule | ✓Weekly RSI on your real traffic, gated and reversible |
| Integrations | Limited | ✓170+, front office and back office |
| Track record | Varies | ✓4+ years and 1B+ calls with national healthcare systems |
A first for healthcare
The only voice AI built around a Healthcare Professional in the Loop.
Automation without oversight is a liability in healthcare. So every auto-AGENTS deployment is built around your licensed people. They review escalations, approve every change before it goes live, and sign off on the workflows the agents run. The AI carries the volume. Your professionals keep the judgment.
01
Professionals review the work
Licensed staff and supervisors monitor live calls and audit outcomes, with autoQA scoring 100% of conversations.
02
People approve every change
No prompt, workflow or model update ships until your team signs off. Nothing changes on its own.
03
Instant human handoff
Any clinical or urgent signal routes to a licensed professional immediately, with full context.
Safe by design
Safety you can prove, not just claim.
We do not practice medicine. The agent stays inside your approved content, and it hands off to a person the instant a call needs one. Every safeguard is observable and logged.
Grounded to your content
Answers only what your protocols and records support. Out of scope, it refuses or escalates.
Non-diagnostic by design
It informs and navigates. It does not diagnose or advise on treatment.
Instant human escalation
Any clinical or urgent signal routes to licensed staff immediately, with full context.
Inline redaction, transcript and audio
Sophisticated real-time redaction of PHI and PII across both the transcript and the audio itself.
autoQA on 100% of conversations
Every call is scored, not a 2% sample, so issues surface immediately.
Gated, reversible, audited
Every change is measured before it ships, reversible after, and captured in an immutable audit trail.
Healthcare operations
Built for the teams running healthcare operations.
Patient access, member services, billing and back-office teams get an agent workforce they can see, steer and trust. Every conversation scored, every action logged, every change reversible.
Video coming
Video coming
Video coming
Ambient footage. Not a recording of a specific customer or call.
Why it matters
Outcomes teams feel in weeks.
62%
Calls resolved autonomously
Surveys, scheduling, refills, benefits and billing handled end to end across voice and chat.
40%
Lower hold times
Always-on capacity absorbs peaks and after-hours volume without adding staff.
+18%
Better appointment fill
Proactive outreach and instant rescheduling cut no-shows and keep schedules full.
0
Languages
0
Response latency
0
Conversations scored
0
Always-on
0
Lower cost to serve
Yours
Conversations stay private
Care that answers on the first ring, day or night, in 155+ languages.
Recursive self-improvement
It improves every week, under your team's control.
A closed production loop runs continuously: resolve, measure, learn, optimize. autoQA scores 100% of conversations and surfaces what works, but nothing ships on its own. Your team reviews and approves every change before it goes live, and every change is gated and reversible. Resolution climbs and cost decays, with people in control the whole way, and never by training on your patient data.
RSI · production
Outcomes compound, quietly.
You do not re-train or re-build. With your team's sign-off, the system promotes what works across your workflows and retires what does not, so the curve bends in your favor week over week.
RSI loop · production
Auto-resolution↑
Survey completion↑
First-contact fix↑
Cost / contact↓
Connected to your whole stack
It acts across front office and back office.
Hardened over four years and a billion calls, auto-AGENTS reaches into the systems where the work actually happens, over MCP and 500+ connectors, so it completes actions instead of just answering.
Front office & clinical
Where patients and members are served
EpicOracle Health (Cerner)athenahealthSchedulingTelephony & CCaaSPayer portalsPharmacy / SurescriptsAvaility
Back office & enterprise
Where the work gets finished
Billing & revenue cycleERP / SAPData warehouse / SnowflakeCRM / SalesforceITSM / ServiceNowAnalytics / TableauPayments / PCI vault
Agent library · ready to deploy
Healthcare agents you can put to work in days.
Proven agents for the workflows healthcare, payer and medical-equipment teams run every day. Clone one, connect your systems over MCP, and go live, each resolves a real workflow end to end and keeps improving with RSI.
Survey & Outreach
Runs CAHPS, satisfaction and follow-up campaigns at scale in the patient's language.
Appointment Scheduler
Books, reschedules and cancels across providers and sites.
Waitlist Backfill
Fills same-day openings from the waitlist automatically.
Appointment Reminders
Confirms, reminds and reschedules to cut no-shows.
New Patient Registration
Registers new patients and captures demographics and insurance.
Pre-Visit Intake
Collects history, medications, consent and insurance ahead of the visit.
Referral Coordinator
Routes referrals, checks status and books the downstream visit.
Refill & Pharmacy
Verifies and submits refills, routes to a pharmacist when needed.
Prior Authorization
Initiates and tracks prior authorization with payers.
Medication Adherence
Reminds, refills and flags patients at risk of falling off therapy.
Specialty Pharmacy Intake
Onboards specialty therapies and coordinates delivery.
Billing & Payments
Explains statements and takes PCI-compliant payments.
Payment Plans
Sets up and manages installment plans on outstanding balances.
Financial Assistance
Screens for aid eligibility and starts applications.
Collections Outreach
Recovers balances with compliant, empathetic outreach.
Claims Status
Answers claim status and next steps for members.
Benefits & Eligibility
Verifies coverage and estimates out-of-pocket cost before the visit.
Member Onboarding
Guides new members through their plan and account setup.
Plan Selection Support
Explains plan options during open enrollment.
ID Card & Coverage
Reissues member cards and confirms active coverage.
Grievance & Appeals Intake
Captures appeals and grievances and routes them to review.
Results Notification
Delivers non-critical results and clear next steps.
Care Navigation
Non-diagnostic routing to the right resource, escalates urgent signals to staff.
Nurse Line Triage Assist
Gathers context and hands the caller to licensed staff.
Behavioral Health Access
Routes callers to appropriate behavioral health resources.
Language & Interpreter
Serves callers instantly in 155+ languages.
Care Gap Outreach
Closes gaps in care with proactive reminders and booking.
Health Risk Assessment
Completes HRAs and routes flags to the care team.
Post-Discharge Follow-up
Checks in after discharge and escalates concerns.
Recall & Screening
Reaches overdue patients for screenings and recalls.
CSAT & NPS
Captures structured satisfaction and loyalty feedback.
Device Setup & Support
Setup help and troubleshooting for medical equipment.
Resupply Ordering
Automatic resupply orders for consumables and DME.
Warranty & Returns
Checks warranty and handles returns and exchanges.
Field Service Scheduling
Books technician visits and confirms arrival windows.
Recall Notification
Reaches affected patients quickly on device recalls.
Records Request (ROI)
Handles release-of-information requests end to end.
Provider Credentialing
Chases credentialing documents and status.
Insurance Verification
Batch-verifies coverage ahead of scheduled visits.
FAQ & Wayfinding
Hours, directions, policies and general questions, 24/7.
40 agents ready today. 2,000+ more use cases in Agent Studio.
Build your own →Runtime · security · data protection
Built for a healthcare security review.
The model is the easy part. auto-AGENTS wraps it in the runtime, controls and data protections a healthcare, payer or medical-equipment operation actually needs.
High-level architecture
OpenAI
Anthropic
Gemini
Llama
Your own model
PHI never leaves your environment.
Data protection
Your data never leaves
Runs in your VPC or on-prem, so PHI stays in your environment. Inline redaction of transcript and audio, field-level encryption, and zero training on your conversations.
Compliance
HIPAA, with a BAA
HIPAA-aligned under a BAA, SOC 2 Type II, PHI minimization, tenant-scoped keys, role-based access and an immutable audit trail on every conversation.
Scale
National-scale ready
Benchmarked for roughly 10,000 concurrent conversations with strict p95 latency budgets, across voice and chat, in 155+ languages.
| Deployment | Your cloud, your VPC, or on-prem |
| Data residency | By region, PHI stays in your environment |
| Training on your data | Never, no model or agent learns from your calls |
| Redaction | Inline, across transcript and audio, in real time |
| Model | Any model you choose, no vendor lock-in |
| Compliance | HIPAA under a BAA, SOC 2 Type II, immutable audit trail |
| Scale | ~10,000 concurrent conversations, strict p95 latency |
| Coverage | Voice and chat, 155+ languages, 24/7 |
FAQ
Healthcare, answered.
No. We never train any model or agent on your conversations. Our robustness comes from four years and over a billion calls analyzed and QA'd across deployments, engineered into the product, not extracted from your patients.
Yes. auto-AGENTS is a harness, not a black-box model service. It runs in your VPC or on-prem, by region for data residency, so PHI never leaves your environment.
No lock-in. We are model-agnostic. If your own testing favors a specific model, we connect to it, and you can swap or run several at any time with no change to your workflows.
Inline and in real time, across both the transcript and the audio itself, so sensitive details are removed before anything is stored or reviewed.
No. It is non-diagnostic by design. It informs, navigates and completes operational tasks, and it escalates any clinical or urgent signal to licensed staff immediately, with full context.
Yes. auto-AGENTS operates under a BAA with PHI minimization, encryption, role-based access, inline redaction and an immutable audit trail, SOC 2 Type II, deployable in your VPC or on-prem.
