A national carrier retired its legacy IVR.
Out went the touch-tone menus and offshore overflow. auto-AGENTS™ now answer instantly in natural language across billing, plan changes and outages, most calls resolved end to end, no hold music.
Browse the case study library.
Real deployments across every industry, filter by the outcome you’re after.
80% deflection
Inbound billing, plan-change and outage calls handled by auto-AGENTS™ across voice and chat, most contacts resolved with zero human touch.
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−75% support cost
Voice agents absorb ~85% of routine order, returns and tracking queries around the clock, response time from minutes to seconds.
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−65% support calls
Self-service agents resolve balance, password-reset and dispute inquiries end to end, contact-center cost down 55%.
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+75% first-contact
Order, return and tracking questions automated across channels, 90% of inquiries handled by agents.
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−50% no-shows
Voice agents confirm, remind and rebook appointments automatically, missed appointments cut in half.
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+30% retention
Agents read live conversation signals to spot at-risk customers and intervene in the moment, lifetime value up 40%.
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Roadside assistance
24/7 roadside dispatch, agents locate the driver, send the nearest provider and text a live ETA, cutting time-to-help 40%.
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Proactive outage calls
Outbound agents call affected customers at the first sign of an outage with restoration ETAs, inbound "is it back?" volume down 55%.
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68% deflection · IRROPS
Rebooking, refunds and irregular-ops resolved autonomously through disruption spikes while agents handle complex itineraries.
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WISMO down 70%
"Where’s my order" resolved instantly across chat and voice with live carrier data.
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DTMF traversal
When a legacy partner system still needs touch-tones, agents navigate the DTMF menus for the customer, so the caller never hears a menu.
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Warranty & registration
Warranty claims, registration and troubleshooting handled end to end, a truck-roll avoided on 30% of calls.
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Card disputes
Dispute intake and provisional-credit decisions automated with policy-grounded escalation above threshold.
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Prescription refills
Refill requests and status handled by voice agents 24/7, freeing pharmacists for clinical work.
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Reservations & concierge
Booking changes, upgrades and concierge requests handled in 12 languages, day and night.
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22% saved
Cancellation calls met with tailored save offers, nearly a quarter of churning subscribers retained.
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24/7 citizen services
Benefits, licensing and status inquiries served round the clock, deployed on-prem with a full audit trail.
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FNOL intake
First-notice-of-loss captured conversationally with photos and geo, cycle time cut sharply.
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Zero hold queues
Agents offer and schedule callbacks at peak instead of holding, abandonment down, CSAT up.
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−35% failed deliveries
Outbound delivery-window confirmations and self-serve reschedules reduce failed drop-offs.
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30 languages, one policy
A single agent layer serves 30 languages with identical, compliant answers.
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Appointment reminders
Outbound reminders with self-serve rescheduling steadily lower no-show rates.
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+60% conversion
Voice agents qualify 100% of inbound leads instantly, higher conversion and a 35% faster sales cycle.
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+50% close rate
Agent Assist coaches reps live and surfaces the behaviors that win, upsell success up 30%.
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+80% engagement
Hyper-personalized outreach at scale, response rates up 80% and pipeline velocity up 45%.
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+25% AOV
Agents recommend the right next product inside the conversation, more upsell and higher order value.
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+35% revenue
Voice, chat, email and social outreach unified under one agent layer.
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+45% test drives
Outbound agents qualify web leads and book test drives, filling the showroom calendar.
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3× contact rate
Inbound leads called back in under 60 seconds, speed-to-lead tripled.
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18% quotes recovered
Outbound follow-up on abandoned quotes brings drop-offs back to bind.
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5× cart recovery
Abandoned-cart outbound calls and texts recover revenue at five times email rates.
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Renewal & upsell
Proactive renewal calls with tailored upsell lift retained assets.
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−60% training time
Onboarding assistants guide new hires, ramp cut from six weeks to two, 90-day retention up 30%.
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−70% IT/HR workload
Internal IT and HR agents resolve 70% of employee queries, resolution from days to under a minute.
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−35% attrition
Workforce sentiment tracked from everyday signals so managers act early, engagement up 40%.
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−50% overtime
AI-powered forecasting optimizes scheduling while keeping full peak coverage.
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IT password reset
Password resets and MFA unlocks self-served in under a minute, 60% of tier-1 IT tickets deflected.
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Field-service dispatch
Internal agents triage issues and dispatch field techs, cutting coordination time.
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HR benefits enrollment
Open-enrollment questions answered 24/7, HR call volume down 65% in peak season.
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Shift swapping
Associates request and confirm shift swaps by voice, taking the load off store managers.
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Policy & knowledge lookup
Employees get grounded answers from HR and IT policy instantly, in any language.
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100% QA coverage
autoQA reviews 100% of voice and chat in real time, audits 5× faster, violations down 90%.
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$10M+ prevented
Agents flag suspicious activity mid-interaction, 98% of suspect transactions caught in real time.
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−98% violations
Compliance monitored automatically across every interaction, audits 60% faster.
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auto-QA at scale
autoQA scores 100% of interactions, replacing 2% manual sampling and standardizing coaching across sites.
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Disclosure adherence
Required disclosures verified on every call, audit-ready evidence in real time.
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Compliant outreach
Outbound collections enforce FDCPA/TCPA rules automatically, time-of-day and frequency violations eliminated.
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KYC verification
Identity and KYC checks completed conversationally with liveness and document capture.
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Consent & DNC
Outbound campaigns honor consent and do-not-call lists in real time, every dial.
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Live PII redaction
Sensitive data redacted live from transcripts and recordings across all channels.
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auto-AGENTS™ in two pages
A quick introduction to the platform, the products and the outcomes enterprises see.
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The Real-Time AI Playbook
How enterprises activate real-time AI across every customer conversation.
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AI-Powered Commerce
The award-winning book from our founder on how AI is reshaping the contact center.
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Generative AI for Regulated Industries
Activating unstructured data safely in healthcare, banking and the public sector.
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See these outcomes on your hardest contacts.
Bring a real scenario. In 30 minutes we'll build it, test it, and resolve it end to end, on your systems, in your languages.