auto-AGENTS™ handle order status, returns, WISMO, product questions and post-purchase care across voice, chat, SMS and WhatsApp, grounded in your OMS and catalog over MCP, personalized from customer memory, and self-improving through every peak.
WISMO, returns, exchanges and product questions resolved end to end across voice, chat and WhatsApp, personalized from order history, 24/7, in 119+ languages.
The agent recognizes the shopper, pulls the order and catalog over MCP, and resolves WISMO, returns and exchanges end to end, even recommending the right replacement.
“Where is my order” and returns are the bulk of contacts. The agent answers with live tracking, processes the return or exchange in your OMS over MCP, and offers the right alternative.
Grounded in live customer memory and order history, the agent gives a tailored answer and takes the right action: upgrade shipping, process a return, or recommend a replacement that’s in stock.
When volume spikes 10×, the agent absorbs it instantly, no queues, no seasonal hiring. The same brain spans every channel, so a chat can finish what a call started.
Proven agents for the use cases retail & cpg teams see every day. Clone one, connect your systems over MCP, and go live in days, each resolves a real workflow end to end and keeps improving itself with RSI.
Live order status, delivery updates and address changes across carriers.
Initiates RMAs, issues labels and processes exchanges or refunds.
Recommends from the live catalog and checks fit, specs and availability.
Pauses, skips, swaps and upgrades subscriptions on request.
Points balances, redemptions and tier benefits, personalized to the shopper.
Alerts on restock, offers in-stock alternatives and pre-orders.
Applies codes and validates price-match policy in real time.
Finds nearby stock and sets up buy-online-pickup-in-store.
Setup help, warranty registration and feedback capture.
WISMO, returns, exchanges and product questions handled end to end, deflections become resolutions and revenue is saved.
TokenTrim™ inference-compression and 24/7 autonomy let you cover peaks without seasonal hiring or overtime.
Real-time personalization from customer memory turns service contacts into retention and repeat purchase.
A closed production loop runs continuously: resolve, measure, learn, optimize. autoQA scores 100% of conversations, winning responses get promoted, and prompts, routing and TokenTrim™ inference-compression retune themselves. Resolution climbs and cost decays, every change gated and reversible.
You don't re-train or re-build. The system promotes what works across your retail & cpg workflows and retires what doesn't, so the curve bends in your favor week over week.
The frontier model is the easy part. auto-AGENTS™ wrap it in the runtime, controls and guarantees a retail & cpg operation actually needs.
Every interaction is grounded in order history, loyalty tier and prior conversations over MCP, so answers are tailored, not scripted, and the right action is taken.
Retrieval-grounded across your OMS, catalog, shipping and CRM, Shopify, Salesforce, Zendesk and more, so the agent tracks, returns, exchanges and recommends in real systems.
Benchmarked for ~10,000 concurrent conversations with autoscaling and p95 latency budgets, built to hold up on your biggest sales day.
Order status and tracking (WISMO), returns and exchanges, product and availability questions, address and order changes, and post-purchase care, taking real action in your OMS over MCP, not just answering.
Yes, it retrieves live customer memory (order history, loyalty tier, prior contacts) over MCP and tailors both the answer and the action, including in-stock replacement recommendations.
It’s benchmarked for ~10,000 concurrent conversations with autoscaling, so a 10× Black Friday spike is absorbed instantly, no queues, no seasonal hiring.
Voice, chat, SMS, WhatsApp, social DMs and in-app, with live translation across 119+ languages that preserves tone and brand voice.
Deploy on your hardest retail & cpg workflow and watch resolution climb as the RSI loop tunes itself, your team handles only what truly needs a person.
Pick a real scenario from your operation. In 30 minutes we'll build it, test it, and resolve it across your channels, on your systems, in your languages.
