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Industry · Insurance

Voice AI that handles the claim, the policy and the renewal.

auto-AGENTS™ handle first notice of loss, claims status, policy changes, billing and quotes across voice and chat, identity-verified, SOC 2-grade, grounded in your policy and claims systems over MCP, and recursively self-improving.

insurance customer on a live call with an auto-AGENT
Claims & FNOLLive, voice-first ↗
G
Grace MillerInbound call · new claim
LIVE 02:14
“Someone backed into my car this morning.”“I'm sorry to hear that, is everyone safe? I've verified your auto policy and opened claim #CL-7841.”“Yes, everyone's fine.”“An adjuster will reach out within one business day, confirmation's on its way to your email.”

Claims handled with calm and care.

First notice of loss, claims status, policy changes and billing resolved end to end across voice and chat, identity-verified, SOC 2-grade, grounded in your policy and claims systems over MCP, every action audited.

insurance team supporting customers
Claims & FNOLCreate your own agent ↗
0
Auto-resolution
0
Response latency
0
Cost per contact ↓
0
Conversations scored
0
Always-on
0
Connectors
One brain, every channel
VoiceChatSMSMobile appWeb messagingOutbound
Where it goes to work

Built for insurance, from the first call.

The agent authenticates the policyholder, retrieves the policy or claim over MCP, and files the FNOL or completes the change end to end, with accurate SLA expectations and full audit on every step.

1Authenticate2Retrieve policy3File claim / endorse4Self-improve · RSI
01 · Policy & billing ops

Coverage and billing, resolved instantly.

Coverage questions, endorsements, ID cards, billing and renewals resolve autonomously, with every action written to an immutable audit trail.

68%
resolved end to end
35%
lower cost / contact
LivePolicy & billing opstoday · all channels
68%
Auto-resolution
↑ 6 pts
4.6
CSAT
↑ from 4.1
392ms
p95 latency
sub-500ms
Containment · 12 wk
02 · First notice of loss

It opens the claim, and sets honest expectations.

The agent verifies the policy, captures the first notice of loss, opens the claim in your claims system over MCP, and tells the policyholder exactly what happens next. A resolution path, not a transfer.

LiveClaim intakeverified · p95 392ms
Caller
Someone backed into my car this morning, I need to file a claim.
auto-AGENTS™
I’m sorry to hear that, is everyone safe? I’ve verified your auto policy and opened claim #CL-7841. Can you confirm the date and location?
Caller
Yes, everyone’s fine. It was this morning in the office lot.
auto-AGENTS™
Logged. An adjuster will reach out within one business day, confirmation is on its way to your email.
Context
  • Policyverified · auto
  • Claim#CL-7841 open
  • Adjuster<1 business day
Action · MCP
ClaimCenter ✓CRM ✓
0
handoffs
1d
SLA set
03 · Renewals & outreach

Proactive, consent-aware renewals.

Renewal reminders, billing nudges and lapse-prevention outreach go out with consent lists, time-zone throttling and STIR/SHAKEN signing, and the same agent handles the inbound response and re-quote end to end.

Renewal outreachconsent-aware
Segmentlapsing in 14dDialthrottled · TZResolverenew / re-quoteCompliance packetconsent · TCPA · audit
auto-AGENTS™ renewed policy over MCP · logged for QA
Agent library · ready to deploy

A library of insurance agents you can use as-is.

Proven agents for the use cases insurance teams see every day. Clone one, connect your systems over MCP, and go live in days, each resolves a real workflow end to end and keeps improving itself with RSI.

ClaimsPolicyBillingQuotes

Claims FNOL Intake

Ready

Captures first notice of loss, opens the claim and sets accurate SLA expectations.

Guidewire ClaimCenterTwilio
Deploy →

Claim Status & Updates

Ready

Status, documents needed and next steps across the claim lifecycle.

ClaimCenterCRM
Deploy →

Policy Servicing

Ready

Coverage questions, endorsements, ID cards and beneficiary changes.

Guidewire PolicyCenterCRM
Deploy →

Billing & Payments

Ready

Explains bills, takes payments and sets up autopay and plans.

Billing systemStripePCI vault
Deploy →

Quote & Bind

Ready

Gathers risk details, generates quotes and binds eligible policies.

Rating enginePolicyCenter
Deploy →

Renewals & Lapse Prevention

Ready

Consent-aware renewal reminders and re-quote on lapse risk.

BillingSTIR/SHAKENCRM
Deploy →

Endorsements & Changes

Ready

Adds vehicles, drivers or coverage and issues updated documents.

PolicyCenterDocument vault
Deploy →

Provider & Network Lookup

Ready

Finds in-network providers, repair shops and adjusters.

Network APIsCRM
Deploy →

Catastrophe Surge Line

Ready

Absorbs CAT-event spikes with proactive FNOL and status outreach.

ClaimCenterTwilio
Deploy →
9 ready agents shown · the full insurance library and custom agents are available in Agent Studio. Build your own →
Why it matters

The business case writes itself.

68%

Contacts resolved autonomously

FNOL, claims status, policy changes, billing and quotes handled end to end, adjusters focus on claims that need judgment.

35%

Lower cost to serve

TokenTrim™ and 24/7 autonomous capacity cut cost per contact while absorbing CAT-event and renewal-season spikes.

100%

Coverage for compliance

Every conversation is scored for required disclosures and policy adherence, not a 2% sample.

Recursive self-improvement

It gets better every week, on its own.

A closed production loop runs continuously: resolve, measure, learn, optimize. autoQA scores 100% of conversations, winning responses get promoted, and prompts, routing and TokenTrim™ inference-compression retune themselves. Resolution climbs and cost decays, every change gated and reversible.

RSI · production

Outcomes compound, quietly.

You don't re-train or re-build. The system promotes what works across your insurance workflows and retires what doesn't, so the curve bends in your favor week over week.

RSI loop · productionlast 12 weeks
Auto-resolution
CSAT
First-contact fix
Cost / contact
Runtime · security · scale

Production-grade from the first conversation.

The frontier model is the easy part. auto-AGENTS™ wrap it in the runtime, controls and guarantees a insurance operation actually needs.

Compliance

SOC 2 grade

SOC 1 & SOC 2 Type II, GDPR, PII redaction and a language-agnostic policy engine for state-specific disclosures, with an immutable audit trail on every claim and change.

Grounded

Your policy & claims systems

Retrieval-grounded over MCP across policy administration, claims and billing platforms, Guidewire, Duck Creek and more, so the agent files FNOL and endorses policies in real systems.

Deploy

Cloud · VPC · on-prem

Run in your VPC, on-prem or by region for data residency. Benchmarked for ~10,000 concurrent conversations with graceful degradation under load.

Connected to your stack

170+ connectors. It works where your insurance systems already are.

SalesforceSnowflakeServiceNowTwilioZendeskGenesysDynamicsWebex SalesforceSnowflakeServiceNowTwilioZendeskGenesysDynamicsWebex
FAQ

Insurance, answered.

Yes, it captures first notice of loss, opens and updates claims, processes endorsements and ID-card requests in your policy and claims systems over MCP, and sets accurate SLA expectations.

A language-agnostic policy engine delivers state-specific disclosures verbatim and scores 100% of conversations for adherence, with PII redaction and an immutable audit trail, under SOC 1 & SOC 2 Type II.

Through your existing auth and MFA flows over MCP before any policy or claim action is taken.

Outbound renewals and billing reminders use consent lists, time-zone throttling, retry cadence and STIR/SHAKEN signing, with full consent and contact logging.

“FNOL and policy-servicing calls resolve end to end now, our adjusters focus only on the claims that truly need a human.”
VP, Claims Operations
National P&C insurer
Proof

Outcomes teams feel in weeks.

Deploy on your hardest insurance workflow and watch resolution climb as the RSI loop tunes itself, your team handles only what truly needs a person.

See it live

Bring your hardest insurance contact. We'll resolve it end to end.

Pick a real scenario from your operation. In 30 minutes we'll build it, test it, and resolve it across your channels, on your systems, in your languages.