We run and tune your agents. You watch the numbers improve.

The platform gives you self-improving agents and the tooling to run them. Managed Operations is the team that operates them for you, monitoring 24/7, reviewing autoQA, steering RSI, responding to incidents and reporting on business impact. It's a managed service layered on top of your subscription, not a different product.

A named pod assigned to your account, operations engineers, autoQA reviewers and a customer success lead, backed by our 24/7 on-call rotation. You get consistent people who know your agents, your policies and your KPIs, plus an escalation path for incidents.

Committed monitored uptime, a sub-15-minute incident response target, 100% interaction review coverage, and agreed resolution and quality thresholds. Everything is surfaced on a live scorecard and reviewed with you monthly, so you can see exactly where the service stands against its commitments.

Every tuning change, prompt, flow, routing or policy, is logged, measured against your KPIs, gated by approval and fully reversible. For larger changes we agree the plan in your monthly review or via your escalation channel first. Nothing ships silently.

It removes the need to staff a 24/7 monitoring, QA and tuning rota, but it works alongside whatever team you have. Many customers keep product and business owners in-house and let us run the operational layer, with shared dashboards and joint reviews so everyone sees the same numbers.