auto-AGENTS™ handle medical-information inquiries, adverse-event intake, patient support, HCP engagement and trial recruitment across voice and chat, 21 CFR Part 11- and HIPAA-grade, grounded in your Veeva and safety systems over MCP, fully audited, and recursively self-improving.
Med-info, adverse-event intake and patient support handled from approved, on-label content, 21 CFR Part 11- and HIPAA-grade, coded and filed to your safety database with a full audit trail.
The agent authenticates the caller, answers from your approved, on-label content over MCP, captures any adverse event to your safety database, and routes to a specialist when required, every word logged for compliance.
Approved medical-information inquiries from patients and HCPs resolve autonomously from your sanctioned content, off-label and complex questions route to a medical specialist, every interaction captured for compliance.
The agent detects a potential adverse event mid-conversation, captures the minimum dataset, codes it with MedDRA, and files it to your safety database under 21 CFR Part 11, with a complete, validated audit trail.
Patient support programs, enrollment, copay, refills and adherence, and HCP services like sample requests and MSL routing resolve end to end in your hub and CRM over MCP, with consent and reportability handled by design.
Proven agents for the use cases pharmaceutical teams see every day. Clone one, connect your systems over MCP, and go live in days, each resolves a real workflow end to end and keeps improving itself with RSI.
Answers approved, on-label med-info questions and routes off-label per SOP.
Captures and MedDRA-codes adverse events and files to the safety database under 21 CFR Part 11.
Logs PQCs with lot and batch detail and triggers the QA investigation workflow.
Enrollment, copay cards, adherence reminders and refill coordination.
Verifies HCPs, handles sample requests and schedules MSL follow-up.
Screens volunteers against inclusion/exclusion criteria and books a site visit.
Guides PA, gathers documentation and checks status with payers.
Order and shipment status, temperature-excursion handling and returns.
Notifies stakeholders of field actions and captures acknowledgements.
Medical-information, patient-support and HCP requests handled end to end from approved content, specialists focus on complex, off-label and clinical cases.
Every potential AE is detected, coded in MedDRA and filed to your safety database within reporting windows, no missed reportability, full audit trail.
Patients and HCPs reach a compliant agent any hour, in 155+ locales, across the med-info line, patient hub and HCP channels.
A closed production loop runs continuously: resolve, measure, learn, optimize. autoQA scores 100% of conversations, winning responses get promoted, and prompts, routing and TokenTrim™ inference-compression retune themselves. Resolution climbs and cost decays, every change gated and reversible.
You don't re-train or re-build. The system promotes what works across your pharmaceutical workflows and retires what doesn't, so the curve bends in your favor week over week.
The frontier model is the easy part. auto-AGENTS™ wrap it in the runtime, controls and guarantees a pharmaceutical operation actually needs.
Validated, 21 CFR Part 11-compliant workflows with electronic signatures, an immutable audit trail, HIPAA and GxP alignment, PII/PHI redaction and tenant-scoped KMS.
Answers are retrieval-grounded on your MLR-approved, on-label content over MCP, Veeva Vault, safety and CRM systems, with off-label and AE handling routed per SOP and zero-data-retention training.
Run in your validated VPC, on-prem or by region for data residency, with SSO/SAML, RBAC and change control built for life-sciences QA.
Yes, validated workflows with electronic signatures, an immutable audit trail, HIPAA and GxP alignment, PII/PHI redaction and tenant-scoped KMS, deployable in your validated VPC or on-prem.
It detects potential AEs mid-conversation, captures the minimum dataset with consent, codes them in MedDRA, and files to your safety database (e.g. Argus) within reporting windows, with a complete audit trail and specialist follow-up.
Answers are retrieval-grounded strictly on your MLR-approved content over MCP. Off-label, complex or clinical questions are routed to a medical specialist per your SOPs rather than answered.
Veeva Vault and CRM, safety databases, patient-hub and copay platforms, CTMS and payer/PA systems over MCP, so it resolves med-info, patient-support, HCP and trial requests in real systems.
Deploy on your hardest pharmaceutical workflow and watch resolution climb as the RSI loop tunes itself, your team handles only what truly needs a person.
Pick a real scenario from your operation. In 30 minutes we'll build it, test it, and resolve it across your channels, on your systems, in your languages.
